Services

Resource Augmentation

Resource Augmentation is a process by which management identifies a problem or opportunity, lacking resources - create leverage without committing to fixed resources and cost to effectively address the same. Benefits of Resource Augmentation - is a cost-effective way to address complex and varied problems. It offers access to a wide variety of skilled professionals, permits you to define the cost, eliminates long-term employee commitments, broadens perspectives (based on our experience with many different companies and industries), and is available when you need it. More...

Managed Services Practice

MSP is to offer facility management (infrastructure management) services under managed process flow called ‘Managed Service Practice’. The services include network management; server based services, OS installation and upkeep, software installation and support, configuration management, specialized equipment interfaces, device drivers, etc. ensuring continuity of business.

Application Management & Support

Standard Support

Standard support provided by Cynaptix consists of
1. Email Support   2. Telephonic Support

Email Support: An end-user (client) faces a problem in using the application. The client then sends email describing the problem. If relevant, the login details and screen shot of the problem are attached to the email. Based on the information provided by the client, Cynaptix support staff will simulate the problem on his or her PC and rectify the problem after analyzing the impact. The support staff then uploads the corrections (if any in the form of exe or scripts) along with instructions to deploy the corrections to the Cynaptix server’s FTP folder and informs the client by email. The client then down loads the corrections and follows instructions to deploy the corrections for production use. The email support is provided during normal working hours (9am – 6pm) of Cynaptix.

Telephonic Support: This support will be provided when a client wants to interact with the support staff regarding configuration changes and other issues (which perhaps require multiple email exchanges).

Premium Support

Cynaptix team will provide remote support to the application (CyOptique™) using the internet adopting the following methodology:

1. The client desktop is assumed to be connected to the internet.
2. The support staff from Cynaptix will access and administer the remote client desktop.
3. The access will be provided through commercial platforms. Problems reported by client (email/telephone/fax) will be analyzed by the support staff.
4. Any fix if required after analyzing the impact will be carried out on the local PC before the same is applied to the client desktop using the remote access facility.
5. The client will be informed of the fixes if any or configuration/setup changes if applicable during problem resolution.
6. Premium support is given on 24x7-basis.

Data research & Analytics

The above is based on ‘Business Intelligence’ concept plays a vital role in management planning and effective decision-making. Transaction and one-time data created and maintained by enterprise applications including ERP and HMS are subjected to statistical analysis to establish patterns and arrive at meaningful conclusions. Cynaptix will be offering services based on the above for arriving at meaningful conclusions in the field of epidemiology and clinical research.